How to request deletion of your account and personal data, and how MAP Health Care processes, restricts or retains data under applicable legal obligations.
MAP Health Care LTD ("we", "our", "us") is committed to respecting the privacy rights of all users and ensuring that individuals have clear control over their personal data.
This Account & Data Deletion Policy explains how users can request deletion of their account and associated personal data, as well as how MAP Health Care processes, restricts or retains data in accordance with applicable legal obligations.
This Policy applies to all users of the MAP Health Care Platform, including healthcare professionals, healthcare providers and administrative users.
This Policy should be read alongside:
Under UK General Data Protection Regulation (UK GDPR), you have the right to request deletion of your personal data in certain circumstances.
This includes the right to request deletion of your MAP Health Care account and associated personal data where:
However, this right is not absolute and may be subject to legal, regulatory and safeguarding limitations.
When a user requests account deletion, MAP Health Care will assess and determine which data can be:
Account deletion may include removal of:
However, certain categories of data may be retained where required by law.
MAP Health Care may retain certain data even after an account deletion request where required for:
In such cases, retained data will be:
A deletion request may apply to the following categories of data:
Includes:
Includes:
Includes:
(These may be retained longer due to legal obligations)
Includes:
Users may request deletion of their MAP Health Care account at any time by contacting us using the details provided in this Policy.
Upon receiving a deletion request, MAP Health Care LTD will:
We aim to process all valid deletion requests within one calendar month, in accordance with UK GDPR requirements. In complex cases, this period may be extended by up to two additional months.
MAP Health Care distinguishes between account deactivation and permanent deletion.
Account deactivation is a temporary suspension of access.
During deactivation:
Permanent deletion involves the removal or irreversible anonymisation of personal data, subject to legal retention requirements.
During permanent deletion:
In certain cases, full deletion may not be possible due to legal obligations.
MAP Health Care may therefore apply:
Certain data elements may be removed while others are retained, for example:
Data may be retained where required for:
In such cases, data will be strictly restricted and not used for active processing.
Where deletion is not legally or operationally possible, MAP Health Care may anonymise personal data.
Anonymisation ensures that:
Anonymised data is no longer considered personal data under UK GDPR.
MAP Health Care LTD uses third-party service providers to support Platform operations, including:
Where a valid deletion request is processed, MAP Health Care will take reasonable steps to ensure that personal data held by third-party processors is also deleted or anonymised, subject to their technical capabilities and legal obligations.
Third-party providers may retain limited data where required for security, fraud prevention or legal compliance purposes.
All deletion processes are carried out securely to prevent accidental loss, unauthorised access or data corruption.
Security measures include:
Backup data may persist for a limited period until automatically overwritten under secure retention schedules.
MAP Health Care maintains internal records of deletion requests for compliance and audit purposes.
These records may include:
These records are retained for compliance purposes only and are not used for operational processing.
Deletion requests may be refused or partially restricted where data is required for safeguarding purposes in healthcare environments.
This includes situations involving:
In such cases, MAP Health Care will retain only the minimum necessary data for the required purpose.
Once an account is permanently deleted:
Users acknowledge that deletion is irreversible where fully executed.
Users who have had their account permanently deleted may create a new account, subject to:
MAP Health Care reserves the right to reject new registrations where previous serious breaches occurred.
MAP Health Care LTD may update this Account & Data Deletion Policy from time to time to reflect:
The latest version will always be available on our Platform.
Continued use of the Platform constitutes acceptance of any updated version.
For all account deletion requests or enquiries, please contact:
Company Number: 09723243
Registered Office:
Unit 36, Kingswood House, South Road, Kingswood, Bristol, BS15 8JF, United Kingdom
Data Protection Contact: Marius Popescu
MAP Health Care LTD is committed to respecting user rights under UK GDPR, including the right to erasure, while ensuring compliance with legal, regulatory and safeguarding obligations within the healthcare sector.
This Policy ensures that all account and data deletion requests are handled fairly, securely and transparently.
By using the MAP Health Care Platform, you acknowledge and understand the procedures described in this document.